FAQ & BECOMING A STOCKIST
How do I become a stockist in Western Australia?
If you are based in the state of Western Australia and have a physical store front or an online boutique (which has been launched and is fully operational), simply download and fill out our registration form (below) with your details and return this to us. From there, our team will cross check label availability for your area and advise you of the outcome of your application. If your application has been successful you will be established in our system. All customers will be CBD (cash before delivery).
Do you distribute Australia wide or internationally?
Unfortunately we are only the Western Australian distributor for the labels that we represent. Unfortunately we do not distribute internationally at this time.
Do you supply to online stores?
Yes, we do as long as you are based in WA.
What is the order minimum?
When ordering from our stockroom, there is no minimum spend per order, however stock is sold in pack ratios, as determined by each supplier.
Will labels be exclusive to my store?
If a label is supported with very regular and consistent orders, we may offer exclusivity in the area. However due to the high volume and wide selection of stock coming through the agency from each brand, this may not always be possible. Where this is not possible, we do try to limit the amount of stores in an area.
Do you supply to market stalls?
At this stage, we are not supplying product to any new market stalls. This is to ensure we protect our bricks and mortar customers
What should I do if a garment is faulty?
Most manufacturers have strict time policies with returns so please contact our stockroom via email before returning any garments. Please familiarise yourself with our returns policy (below).
BECOME A STOCKIST
Want to become a stockist? Please complete the our registration form and return it back to our team before you visit the stockroom or place an order. Your order cannot be processed until you are registered with the agency. Once we have received your registration form, our team will cross check label availability in your area.
Please email:
RETURNS
1. Please check over your stock thoroughly BEFORE putting out on the sales floor.
2. If you believe you have received a faulty item, please contact our team to request a return authorization number and complete our returns claim form. All returns MUST be accompanied by these to be processed.
3. All claims will be subject to repair or replacement before a credit can be raised.
4. Claims that the manufacturer determines to be “Store” or “Customer” orientated will not be credited.
5. All claims must be returned to CLOTHESHORSE FASHION within 14 DAYS of invoice. The manufacturer will not recognize any claims after this period.
6. Freight costs to return garments is the responsibility of the consignor.
7. A credit can only be issued upon CLOTHESHORSE FASHION receiving and assessing the faulty garment.